Sterling Property Solutions | Premier Property Management Membership

Sterling Property Solutions ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our site and use our services. This Privacy Policy explains how we collect, use, and disclose personal information. Sterling Property Solutions operates in the Property Management & Vacation Rental Services industry, providing property marketing, tenant screening, rent collection, property maintenance, inspections, legal compliance, and guest communication services.

What Information We Collect

We may collect the following types of personal information:

**Contact Information:** This includes your name, postal address, and other contact details.
**Financial Information:** This may include bank account details for rent collection or payment purposes.
**Property Information:** If you are a property owner, we will collect information about your property, including its address, features, and condition.
**Tenant/Guest Information:** If you are a tenant or guest, we may collect information such as your name, contact details, identification documents, and rental history.
**Communication Data:** Records of communications with us, including emails, phone calls, and online messages.
**Website Usage Data:** We may collect information about your use of our site, such as your IP address, browser type, operating system, and pages visited. We may use cookies and similar technologies to collect this information.
**Marketing Data:** Preferences for receiving marketing communications from us.
**Employment Data:** If you apply for a job with us, we will collect information relevant to your application.

How We Use Your Information

We use your personal information for the following purposes:

**Providing Services:** To provide our property management and vacation rental services, including property marketing, tenant screening, rent collection, property maintenance, inspections, legal compliance, and guest communication.
**Communication:** To communicate with you regarding our services, your property, your rental agreement, or any inquiries you may have.
**Payment Processing:** To process payments for rent, fees, and other charges.
**Legal Compliance:** To comply with applicable laws and regulations, including those related to tenant screening, property management, and data protection.
**Marketing:** To send you marketing communications about our services, where permitted by law. You may opt out of receiving these communications at any time.
**Improving Our Services:** To improve our site and services based on your feedback and usage patterns.
**Security:** To protect the security and integrity of our site and services.

Legal Basis for Processing

Our legal basis for processing your personal information depends on the specific purpose for which we are using it. Generally, we rely on the following legal bases:

**Contractual Necessity:** Processing is necessary for the performance of a contract with you (e.g., a property management agreement or a rental agreement).
**Legitimate Interests:** Processing is necessary for our legitimate interests, such as providing and improving our services, marketing our services, and protecting our business. These interests are balanced against your rights and freedoms.
**Legal Obligation:** Processing is necessary for compliance with a legal obligation.
**Consent:** We may rely on your consent to process your personal information for certain purposes, such as marketing. You have the right to withdraw your consent at any time.

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

**Service Providers:** We may share your information with third-party service providers who assist us with providing our services, such as payment processors, marketing agencies, and property maintenance contractors.
**Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process.
**Potential Buyers/Sellers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
**Tenants/Landlords:** Subject to applicable laws and regulations, we may share information between tenants and landlords as needed to facilitate the rental agreement and property management.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect sensitive data.
Implementing access controls to limit who can access your information.
Regularly monitoring our systems for security vulnerabilities.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.

Your Rights

Under GDPR and other applicable laws, you have certain rights regarding your personal information, including:

**Right to Access:** You have the right to request access to the personal information we hold about you.
**Right to Rectification:** You have the right to request that we correct any inaccurate or incomplete personal information.
**Right to Erasure:** You have the right to request that we erase your personal information under certain circumstances.
**Right to Restriction of Processing:** You have the right to request that we restrict the processing of your personal information under certain circumstances.
**Right to Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
**Right to Object:** You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
**Right to Withdraw Consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
**Right to Lodge a Complaint:** You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights.

To exercise your rights, please contact us at:

Sterling Property Solutions 14 Cavendish Place, Floor 3, London, Greater London, W1G 9DJ, UK

Cookies and Similar Technologies

Our site may use cookies and similar technologies to collect information about your browsing activity. You can control the use of cookies through your browser settings.

Links to Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sterling Property Solutions 14 Cavendish Place, Floor 3, London, Greater London, W1G 9DJ, UK